Mobile Communications: A Study of Factors Influencing Consumer Use of m-Services
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Drennan, Judy
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Joseph Plummer
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Abstract
This article examines the new medium of mobile communications and the factors influencing consumers' use of m-services in that medium. M-services are defined as enhanced information services accessed while mobile. Marketing communications, specifically advertising, can be delivered as an m-service. This research models a system of relationships of the factors affecting use of m-services, finding that involvement and innovativeness, but not self-efficacy, are significant. The article concludes with implications for advertising delivered as an m-service, the identification of the potential for m-services advertising as part of m-commerce, and directions for future research.
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Journal of Advertising Research
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47
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3
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Marketing
Communication and Media Studies