Too old to shop? A comparative analysis of the engagement of junior and senior customers in social commerce

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Wang, X
Lin, X
Gewald, H
Prentice, C
Griffith University Author(s)
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2020
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Maui, Hawaii, United States

Abstract

With the continuous success of social media websites also social commerce rises in popularity. As increasing numbers of elderly consumers use social media, it is interesting to understand how elderly consumers engage in social commerce platforms. This study examines how different dimensions of customer engagement influence trust with young and older consumers. A survey was conducted to collect data from American consumers. Our results show that perceived enjoyment, satisfaction, and social commerce value have significant effects on consumers' trust. Further, there are important differences regarding the respective effects between younger and older consumers. Our study contributes to the literature by clarifying the effect of customer engagement on trust in social commerce between young and elderly consumers. Our results can provide practitioners important guidelines regarding how to support consumers' trust development in social commerce.

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Proceedings of the 53rd Hawaii International Conference on System Sciences

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© The Author(s) 2020. This is an Open Access article distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivs 4.0 International (CC BY-NC-ND 4.0) License, which permits unrestricted, non-commercial use, distribution and reproduction in any medium, providing that the work is properly cited.

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Sociology

Psychology

Cultural studies

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Wang, X; Lin, X; Gewald, H; Prentice, C, Too old to shop? A comparative analysis of the engagement of junior and senior customers in social commerce, Proceedings of the Annual Hawaii International Conference on System Sciences, 2020, pp. 3780-3788