Making messages effective for all: flood warnings and alerts
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All people need to understand warnings and alerts in an emergency. People from culturally and linguistically diverse communities are more acutely at risk in emergencies and disaster events. They often rely on unofficial community translators or other people within their community or families to relay important information. Community translators sometimes do not find the original message easy to translate nor interpret into their own languages. Also, first-language English speakers may find some emergency messaging unclear. This paper reports on a project undertaken as part of the Queensland Office of Inspector-General of Emergency Management review of the February to March 2022 South East Queensland rainfall and flooding event. Seven text message warnings that were sent during the event were analysed using a linguistic technique, Clear Explicit Translatable Language. Four methods were used to make wordings easier to interpret and translate, simpler, clearer and updated. The result is a practical output and an accessible Aide-Mémoire for Practitioners.
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Australian Journal of Emergency Management
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38
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4
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© 2023 by the authors. License Australian Institute for Disaster Resilience, Melbourne, Australia. This is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/). Information and links to references in this paper are current at the time of publication.
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Disaster and emergency management
Lexicography and semantics
Strategy, management and organisational behaviour
Development studies
Policy and administration
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Bromhead, H, Making messages effective for all: flood warnings and alerts, Australian Journal of Emergency Management, 2023, 38 (4), pp. 47-51