Clustering social audiences in business information networks

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Author(s)
Zheng, Yu
Hu, Ruiqi
Fung, Sai-fu
Yu, Celina
Long, Guodong
Guo, Ting
Pan, Shirui
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2020
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Abstract

Business information networks involve diverse users and rich content and have emerged as important platforms for enabling business intelligence and business decision making. A key step in an organizations business intelligence process is to cluster users with similar interests into social audiences and discover the roles they play within a business network. In this article, we propose a novel machine-learning approach, called CBIN, that co-clusters business information networks to discover and understand these audiences. The CBIN framework is based on co-factorization. The audience clusters are discovered from a combination of network structures and rich contextual information, such as node interactions and node-content correlations. Since what defines an audience cluster is data-driven, plus they often overlap, pre-determining the number of clusters is usually very difficult. Therefore, we have based CBIN on an overlapping clustering paradigm with a hold-out strategy to discover the optimal number of clusters given the underlying data. Experiments validate an outstanding performance by CBIN compared to other state-of-the-art algorithms on 13 real-world enterprise datasets.

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Pattern Recognition

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100

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Subject

Artificial intelligence

Information systems

Electrical engineering

Computer vision and multimedia computation

Data management and data science

Machine learning

Science & Technology

Computer Science, Artificial Intelligence

Engineering, Electrical & Electronic

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Zheng, Y; Hu, R; Fung, S-F; Yu, C; Long, G; Guo, T; Pan, S, Clustering social audiences in business information networks, Pattern Recognition, 2020, 100, pp. 107126

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