Digitally Networked Social Services: Mapping the National Disability Insurance Scheme (NDIS) online network in Queensland, Australia
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Dai, Dan
Borg, Samantha J
Hummell, Eloise
Foster, Michele
Fisher, Karen R
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Abstract
Within growing marketisation of publicly funded services, the internet has provided new opportunities for marketing, delivery, and coordination of those services. Using web scraping and hyperlink network analysis techniques, this paper examines the ways in which organisations operating in Australia’s evolving National Disability Insurance Scheme (NDIS) system inter-connect online. Social media plays the most important role in the online network. Government agencies also play a central role, with many disability service organisations linking their web users to them. Government agency websites do not hyperlink to disability service providers, suggesting that governments do not see their role as assisting access to such services. Advocacy and peak disability organisations are important in online connections between the websites of government and service organisations. Innovative uses of the internet for online brokerage of disability services are evident. The implications of these findings for service delivery are discussed.
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Journal of Social Policy
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DP190102711
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© The Author(s), 2022. Published by Cambridge University Press. This is an Open Access article, distributed under the terms of the Creative Commons Attribution licence (https:// creativecommons.org/licenses/by/4.0/), which permits unrestricted re-use, distribution, and reproduction in any medium, provided the original work is properly cited.
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Social policy
Policy and administration
Social work
Social Sciences
Public Administration
Social Issues
Social Work
PERSONALIZATION
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Henman, P; Dai, D; Borg, SJ; Hummell, E; Foster, M; Fisher, KR, Digitally Networked Social Services: Mapping the National Disability Insurance Scheme (NDIS) online network in Queensland, Australia, Journal of Social Policy, 2022