Measuring the Quality of Workplace Relations and Organizational Performance with Alternative Balanced Scorecards from Strategic HRM and Employment-Industrial Relations (Working Paper)

Loading...
Thumbnail Image
File version
Author(s)
Kaufman, Bruce Evan
Wilkinson, Adrian
Barry, Michael
Gomez, Rafael
Primary Supervisor
Other Supervisors
Editor(s)
Date
2019
Size
File type(s)
Location
License
Abstract

This paper uses the popular balanced scorecard from strategic management, and a new survey data set, to empirically measure and evaluate the state of workplace employment capabilities, relations, practices, and performance for shareholders and stakeholders. An innovative feature is that two alternative scorecards are constructed based, respectively, on the high-performance work system (HPWS) model and model of an employment relations system (ERS). The two models are depicted and compared in diagrams, used as theoretical frameworks to build alternative scorecards, and filled in with nationally-representative data on more than fifty workplace attributes provided by separate panels of managers and employees from over 2,000 U.S. workplaces. The workplace performance scores are transformed into frequency distributions showing, first, the mean and dispersion of U.S. workplaces as ordered from lowest to highest performance and, second, evidence that the HPWS and ERS models yield different evaluation assessments – indicating "models matter" for scorecard analysis.

Journal Title
Conference Title
Book Title
Edition
Volume
Issue
Thesis Type
Degree Program
School
DOI
Patent number
Funder(s)
Grant identifier(s)
Rights Statement
Rights Statement
Item Access Status
Note
Access the data
Related item(s)
Subject

Business and Management

Persistent link to this record
Citation

Kaufman, BE; Wilkinson, A; Barry, M; Gomez, R, Measuring the Quality of Workplace Relations and Organizational Performance with Alternative Balanced Scorecards from Strategic HRM and Employment-Industrial Relations

Collections