Management models and differential agency challenges arising in Australian multi-titled tourism accommodation properties

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Cassidy, Kelly
Guilding, Christopher
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2011
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Abstract

This paper reports the interview findings of a study designed to appraise differential agency challenges arising between unit owners and resident managers in three distinct types of strata titled tourism accommodation (STTA) operation. The three distinct contexts of STTA management delivery investigated are: 1) management service provision by small independent owner-operators in a single STTA apartment complex, 2) management service provision in strata titled hotels, and 3) management service provision by organizations that manage multiple STTA apartment complexes. Using the four dimensional agency theoretical framework developed by Lambert (2001), it has been found that the potential for agency challenges appear to be greatest in the context of an STTA complex managed by a small independent owner-operator.

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Tourism Management

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32

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6

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© 2011 Elsevier. This is the author-manuscript version of this paper. Reproduced in accordance with the copyright policy of the publisher. Please refer to the journal's website for access to the definitive, published version.

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Tourism Management

Commercial Services

Marketing

Tourism

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