Proposing a Conceptual Framework for Authenticity in Co-Created Experiences
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Arcodia, Charles
Abreu Novais, Margarida
Kralj, Anna
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Auckland, New Zealand
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Abstract
Despite the ever-growing consumer demand for authenticity, especially in the context of the experience economy, authenticity is still contested in terms of conceptualisation and application. This paper proposes a framework which conceptualises authenticity in co-created experiences and explores the interactions of three fundamental elements of experience co-creation. The framework also suggests important insights that emerge from such interactions. By proposing the framework, this paper points out the significance of stimulating the interactions to enhance consumer's' perceived authenticity especially in co-created experiences, of which values have been increasingly recognised. The proposed framework therefore is not only applicable for conceptualising authenticity in tourism and hospitality, but also deemed useful for stimulating consumer's perceived authenticity of goods and services, as well as sustaining consumer relationships with businesses.
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CAUTHE 2020: 20:20 Vision: New Perspectives on the Diversity of Hospitality, Tourism and Events: Proceedings of the 30th Annual Conference
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© 2020 the Authors. This is the pre-peer reviewed version of this paper. Reproduced in accordance with the copyright policy of the publisher. Please refer to the conference's website for access to the definitive, published version.
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Other commerce, management, tourism and services
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Le, T; Arcodia, C; Abreu Novais, M; Kralj, A, Proposing a Conceptual Framework for Authenticity in Co-Created Experiences, CAUTHE 2020: 20:20 Vision: New Perspectives on the Diversity of Hospitality, Tourism and Events: Proceedings of the 30th Annual Conference, 2020, pp. 486-488