WASH and tourism in Suva and the Coral Coast, Fiji: Case Study Report

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Gibson, Dawn
Movono, Apisalome
Masau, Nanise
Bibi, Patricia
Loehr, Johanna
Vada, Sera
Johnson, Helen
Powell, Bronwyn
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2021
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Abstract

Tourism is Fiji’s main revenue earner, contributing an estimated 38 per cent of the country’s gross domestic product (GDP) (IFC, 2020). The sector supports over 118,000 jobs and channels spending into local supply chains including agriculture, building and construction, and cultural industries. The COVID-19 pandemic, international travel bans and reduced tourist activity have had devastating economic impacts on Fiji, pushing the country into negative GDP growth. The increasing severity and frequency of cyclones in late 2020 and early 2021 have exacerbated existing social and environmental vulnerabilities. Whilst large hotels act as anchor investments in destinations, the majority of services are provided by the micro, small and medium enterprises (MSMEs) that depend on tourism for their main source of revenue. Taking advantage of tourism’s key role in Fiji’s development, the research project developed a value proposition for hotels to implement gender equality, disability and socially-inclusive (GEDSI) water, sanitation and hygiene at work programs that contribute to sustainable development of the tourism sector and in host communities in Fiji. The value proposition is defined as the ways that businesses can add value to their commercial enterprise by improving WASH practices at work. The project researched three key questions: 1. What is the value proposition, including the business case, for a GEDSI WASH-at-Work program in the tourism sector? 2. What are effective water stewardship approaches to support the adoption of a GEDSI WASH-at-Work program in the tourism sector? 3. What are the barriers to, and opportunities for, engaging governments and civil society organisations to support the scale-up of GEDSI WASH-at-Work in the tourism sector? The project team undertook formative research in Suva and the Coral Coast to explore these issues using a range of qualitative research methods. Some of the key formative research findings described in this report note that: - Larger resort hotels usually have high standards for water access, toilets and hygiene for their guests and staff, with regular training provided through Standard Operating Procedures; - Water quality and maintenance of infrastructure (sometimes managed by the hotels) are concerns for communities surrounding resorts in the Coral Coast, with water scarcity a concern in the dry season; - Whilst hotel staff report practicing good hygiene at work, this does not always translate to the home setting or to other community members. - There are limited facilities designed to be accessible by people with a disability, the elderly, pregnant women or to support women’s menstrual hygiene needs. - Post-COVID-19 preparedness and recovery requires continued education, training and capacity-building initiatives that can address inclusive WASH in tourism, and GEDSI WASH-at-Work in particular. By facilitating increased mutual understanding and collaboration between hotels, governments and civil society organisations, the project is supporting Fiji to progress Sustainable Development Goals (SDGs) 6 and 5 in and with local communities. The research findings presented here contribute to a value proposition that provides context-specific guidelines for hotels in the tourism sector to support and deliver a GEDSI WASH-at-Work program. The project used findings to co-design GEDSI WASH-at-Work guidelines with Fijian hotel operators to enable them to consider WASH needs and opportunities in their hotels and local communities. A range of recommendations have been drawn from the research for government, hotels, the tourism association, communities and all stakeholders, which are presented in section five of this report. These provide policy guidance for government and tourism sector stakeholders to support hotels and tourism operators to provide effective WASH outcomes through a GEDSI WASH-at-Work program.

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© 2021 International WaterCentre at Australian Rivers Institute, Griffith University and the Author(s). The attached file is reproduced here in accordance with the copyright policy of the publisher. Please refer to the publisher’s website for further information.

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Research Project: Engaging Corporate Actors for Inclusive WASH-at-Work, March 2021

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Tourism

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Gibson, D; Movono, A; Masau, N; Bibi, P; Loehr, J; Vada, S; Johnson, H; Powell, B, WASH and tourism in Suva and the Coral Coast, Fiji: Case Study Report, 2021

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